Hotel Front Desk / Guest Service Rep
The Villages, FL The Villages, FL Part-time Full-time Part-time Full-time From $15 an hour From $15 an hour 21 hours ago 21 hours ago 21 hours ago Come join us and grow with us! The best team, in the best hotel, in America's Friendliest Hometown of the The Villages, at beautiful Lake Sumter Landing.
Competitive pay with great benefits - full-time employees are eligible for 2 weeks paid vacation from first day of employment, 8 paid holidays, free health insurance, dental & vision insurance, eligible for free Villages Charter School tuition for your children, 401K with company match, HSA with company match and more.
Summary:
The primary purpose of the Front Desk Guest Service Representative is to greet and serve guests in a professional, hospitable manner.
Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to the guests.
Duties and
Responsibilities:
Ensures each guest receives outstanding service by providing a friendly, professional environment.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing the hotel professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times.
In the event of an accident or emergency, gets medical attention, if necessary, and contacts the GM or Human Resources immediately.
Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Other Duties and
Responsibilities:
Greets guests immediately with a friendly, sincere welcome.
Maintains eye contact with guest.
Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
Maintain and provide accurate information on the local area, hotel, and promote hotel facilities.
Maintain cash bank per accounting guidelines.
Comply with all accounting procedures.
Maintain effective communication within Front Office and related departments, and with all hotel departments.
Stay aware of issues relating to front office and general hotel operations.
Attend meetings as scheduled.
Apprise management of any concerns or suggestions.
Understand and operate front office telephone, computer systems, and equipment such as key machine, copier/fax machine, etc.
Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate.
Close out guest accounts at time of check out.
Properly file and retrieve registration cards.
Verify and Imprint credit cards for authorization using electronic acceptance methods.
Handle cash, make change, and balance assigned cash bank.
Accept and record vouchers, traveler's check and other forms of payment.
Post charges to guest rooms and house accounts using the computer.
Process payments per established procedures.
Provide safety deposit boxes to guests in accordance with established hotel procedures.
Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.
Input messages into the computer.
Retrieve messages and communicate the content of messages to guests.
Retrieve and send mail, small packages and facsimiles for guests.
Listen to and promptly act to resolve guest problems and complaints.
Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy.
Apprise management of all guest complaints/problems; including those that have been resolved.
Perform other duties as assigned by supervisors or required by guests and fellow associates.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.
They are not to as an exhaustive list of all responsibilities, duties, and skills, required of this position.
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work for this position may require associates to be outside in extreme heat, cold, rain, and wind at times.
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The associate is required to occasionally sit, stoop, kneel, crouch, reach with hands and arms or operate a computer.
The associate is occasionally required to lift up to 50 pounds.
While performing the duties of this job the associate is required to stand frequently and operate a computer.
The Associate is constantly required to use their vision to perform an activity.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhausted list of all responsibilities, duties, and skills required.
' ' Work Remotely No Job Types:
Full-time, Part-time Pay:
From $15.
00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Monday to Friday On call Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Competitive pay with great benefits - full-time employees are eligible for 2 weeks paid vacation from first day of employment, 8 paid holidays, free health insurance, dental & vision insurance, eligible for free Villages Charter School tuition for your children, 401K with company match, HSA with company match and more.
Summary:
The primary purpose of the Front Desk Guest Service Representative is to greet and serve guests in a professional, hospitable manner.
Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to the guests.
Duties and
Responsibilities:
Ensures each guest receives outstanding service by providing a friendly, professional environment.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing the hotel professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times.
In the event of an accident or emergency, gets medical attention, if necessary, and contacts the GM or Human Resources immediately.
Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Other Duties and
Responsibilities:
Greets guests immediately with a friendly, sincere welcome.
Maintains eye contact with guest.
Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
Maintain and provide accurate information on the local area, hotel, and promote hotel facilities.
Maintain cash bank per accounting guidelines.
Comply with all accounting procedures.
Maintain effective communication within Front Office and related departments, and with all hotel departments.
Stay aware of issues relating to front office and general hotel operations.
Attend meetings as scheduled.
Apprise management of any concerns or suggestions.
Understand and operate front office telephone, computer systems, and equipment such as key machine, copier/fax machine, etc.
Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate.
Close out guest accounts at time of check out.
Properly file and retrieve registration cards.
Verify and Imprint credit cards for authorization using electronic acceptance methods.
Handle cash, make change, and balance assigned cash bank.
Accept and record vouchers, traveler's check and other forms of payment.
Post charges to guest rooms and house accounts using the computer.
Process payments per established procedures.
Provide safety deposit boxes to guests in accordance with established hotel procedures.
Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.
Input messages into the computer.
Retrieve messages and communicate the content of messages to guests.
Retrieve and send mail, small packages and facsimiles for guests.
Listen to and promptly act to resolve guest problems and complaints.
Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy.
Apprise management of all guest complaints/problems; including those that have been resolved.
Perform other duties as assigned by supervisors or required by guests and fellow associates.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.
They are not to as an exhaustive list of all responsibilities, duties, and skills, required of this position.
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work for this position may require associates to be outside in extreme heat, cold, rain, and wind at times.
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The associate is required to occasionally sit, stoop, kneel, crouch, reach with hands and arms or operate a computer.
The associate is occasionally required to lift up to 50 pounds.
While performing the duties of this job the associate is required to stand frequently and operate a computer.
The Associate is constantly required to use their vision to perform an activity.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhausted list of all responsibilities, duties, and skills required.
' ' Work Remotely No Job Types:
Full-time, Part-time Pay:
From $15.
00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Monday to Friday On call Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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